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VELAUluwatu
Policies

Clear, and kind.

No fine print games. Here is how booking, payment and your stay work, plainly.

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Deposit & cancellation

A 30% deposit confirms and secures your reservation, and your dates are guaranteed once we receive it. The balance is payable before arrival or on check-in.

SeasonStay datesFree cancellation
Low season6 January to 29 January and 11 February to 31 March and 1 November to 30 Novemberup to 3 days before arrival
Mid season1 April to 31 May and 1 October to 31 October and 1 December to 19 Decemberup to 7 days before arrival
High season30 January to 10 February and 1 June to 30 June and 1 September to 30 Septemberup to 14 days before arrival
Peak season20 December to 5 January and 1 July to 31 Augustup to 30 days before arrival
  • Cancel within your window and the 30% deposit is non-refundable.
  • A no-show is charged in full, and early departures are non-refundable.
  • Changes are subject to availability and may adjust the rate.
  • Deadlines follow resort time, WITA (GMT+8). Promotional rates may carry their own terms.
  • If we ever cannot host dates you have paid for, you are refunded in full within 7 days.

Booking & payment

  • Enquiries reach us straight away, and a real person then confirms availability and price personally, by email or WhatsApp. We usually reply the same day, depending on your time zone.
  • A 30% deposit confirms and secures your reservation, and the balance is payable before arrival or on check-in.
  • Rates are quoted in IDR and include all taxes and service charges.

During your stay

  • Check-in from 2pm, check-out by 12pm. Late check-out can be added at booking.
  • Children are welcome from age 12. The grove is a quiet, adult-paced space.
  • VELA is non-smoking indoors. Please keep shared spaces calm after 10pm.

Accessibility & care

  • The Earth-Pressed Studio is step-free from the lane; the Villa is upper-level.
  • Tell us about mobility, dietary or medical needs and we will prepare ahead.
  • A first-aid kit and 24-hour on-call contact are provided in every lodge.

Children & cots

  • Children aged 12 and over are welcome. We don't provide cots.
Still unsure?

Just ask.

Anything not covered here, message us. We answer plainly. We usually reply the same day, depending on your time zone.