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VELAUluwatu
Policies

Clear, and kind.

No fine print games. Here is how booking, payment and your stay work, plainly.

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Deposit & cancellation

A 30% deposit confirms and secures your reservation, and your dates are guaranteed once we receive it. The balance is payable before arrival or on check-in.

SeasonStay datesFree cancellation
Low season6 January to 29 January and 11 February to 31 March and 1 November to 30 Novemberup to 3 days before arrival
Mid season1 April to 31 May and 1 October to 31 October and 1 December to 19 Decemberup to 7 days before arrival
High season30 January to 10 February and 1 June to 30 June and 1 September to 30 Septemberup to 14 days before arrival
Peak season20 December to 5 January and 1 July to 31 Augustup to 30 days before arrival
  • Cancel within your window and the 30% deposit is non-refundable.
  • A no-show is charged in full, and early departures are non-refundable.
  • Changes are subject to availability and may adjust the rate.
  • Deadlines follow resort time, WITA (GMT+8). Promotional rates may carry their own terms.
  • If we ever cannot host dates you have paid for, you are refunded in full within 7 days.

Booking & payment

  • Enquiries are confirmed personally by email or WhatsApp within a day.
  • A 30% deposit confirms and secures your reservation, and the balance is payable before arrival or on check-in.
  • Rates are quoted in IDR and include all taxes and service charges.

During your stay

  • Check-in from 2pm, check-out by 12pm. Late check-out can be added at booking.
  • Children are welcome from age 12. The grove is a quiet, adult-paced space.
  • VELA is non-smoking indoors. Please keep shared spaces calm after 10pm.

Accessibility & care

  • The Earth-Pressed Studio is step-free from the lane; the Villa is upper-level.
  • Tell us about mobility, dietary or medical needs and we will prepare ahead.
  • A first-aid kit and 24-hour on-call contact are provided in every lodge.

Children & cots

  • Children aged 12 and over are welcome. We don't provide cots.
Still unsure?

Just ask.

Anything not covered here, message us, we answer plainly and within a day.